Cancellation & Change Policy
We know plans change. Our policy is transparent and fair — the refund you receive is based on the amount you actually paid (your 20% advance or full payment), and how far in advance you cancel.
Cancellation refund tiers
| Cancellation window | Charge | Refund |
|---|---|---|
| More than 24 hrs before trip start | ₹500 flat fee | Remaining amount paid is refunded |
| 24 hrs to 3 hrs before trip start | 50% of base fare (max ₹3500) | Balance is refunded |
| Less than 3 hrs before start / no-show | Full amount paid | No refund |
Refunds are calculated on the amount you actually paid (the 20% advance or the full amount) and are processed to the original payment method within 5–7 business days. The refundable ₹2,000 security deposit is separate and is always refunded within 48 hours of return (minus fuel/damage/challans).
Changes & extensions
| Type of change | Fee | Notes |
|---|---|---|
| Date / time / location change | ₹500 + fare difference | 3+ hrs notice required before start |
| Trip extension (before start) | ₹500 + extra fare | 3+ hrs notice required before start |
| Booked car unavailable | ₹0 | If your booked car becomes unavailable, we provide the same or an upgraded car at no extra cost, or a full refund. |
• Any change of date, time or location needs at least 3 hours notice before your trip start and costs ₹500 plus any fare difference.
• A trip extension before your start costs ₹500 plus the extra fare for the additional days.
• If your booked car becomes unavailable, we provide the same or an upgraded car at no extra cost, or a full refund.
At a glance
To cancel or change a booking, call our 24x7 helpline on +91 91049 12661 or reply to your booking confirmation.