Privacy Policy
Last updated: 3 November 2026 · Goa Self Drive Cars (“we”, “us”).
This Privacy Policy explains what personal information we collect when you book or rent a self-drive car with us in Goa, why we collect it, who we share it with, how long we keep it, and how you can ask us to delete it.
- Registered business / legal entity name
- GSTIN
- Registered office address (the operating address(es) on the site are: Shop No S5, Greva Residency, Zuarinagar, Dabolim, Goa 403801; Green Valley, Chicalim, Goa 403711)
1. Information we collect
| Category | Examples | Why we need it |
|---|---|---|
| Contact details | Full name, mobile number, email address | To confirm your booking, send confirmations and reminders, and reach you about delivery and handover. |
| Identity & KYC | Date of birth (to verify age 21+), Indian driving licence number and issue date, scans/photos of the licence (front & back) and one government photo ID (Aadhaar, Passport, PAN or Voter ID); for international travellers, passport and International Driving Permit | To verify you are legally eligible to drive in India and to fulfil our rental and insurance obligations. |
| Delivery location | Pickup and drop-off address, latitude and longitude, airport/hotel name | To deliver and collect the vehicle at the exact point you choose anywhere in Goa. |
| Booking & payment | Vehicle, dates and times, plan (daily/weekly/monthly), fare breakdown, 20% advance or full payment, UPI reference, booking ID | To reserve the vehicle, process your payment, and issue invoices and a final settlement. |
| Google sign-in | If you use “Continue with Google”, we receive your Google account name and the email address linked to that Google account | To let you sign in faster and keep your booking linked to your account. |
| Trip details you add | Optional flight/train number and notes | So we can track delays and prepare your handover. |
We do not collect or store your full card number, CVV or card PIN. Payments go through our payment provider and we only keep the payment reference, amount and method.
2. How we use it
- To create, confirm and manage your car rental booking.
- To verify your identity and driving eligibility at handover (we require your original licence — photocopies and screenshots are not accepted; DigiLocker is accepted).
- To deliver the vehicle to your chosen Goa location and collect it afterwards.
- To process your advance/balance payment, the ₹2,000 refundable deposit, and any refund.
- To send you booking confirmations, reminders and WhatsApp/SMS updates about your rental.
- To send the final invoice and deposit settlement after the trip.
- To meet legal, tax and insurance record-keeping requirements.
3. Who we share it with
We share the minimum data each provider needs to run the service. We never sell your data.
| Provider | What they get |
|---|---|
| Payment provider (UPI / Razorpay) | Payment amount, reference and method. They process the transaction on their own systems. |
| Google Maps (Places, Geocoding) | The address text you type or pick and your approximate location, to autocomplete the delivery address and show the map pin. |
| Website & database hosting | Your account and booking records are stored on our hosting provider's servers so the site works. |
We may also share data where required by law, court order, or a regulator — and only to the extent necessary.
4. How long we keep it
- Active booking & rental records: kept for as long as your booking is active, plus up to 7 years to meet Indian tax and accounting record requirements.
- Driving licence & KYC documents: kept in a private, access-controlled storage bucket and deleted after the retention period required for rental/insurance compliance — unless you ask us to delete them sooner and no law requires us to keep them.
- Account details: kept while your account is active; deleted on request when there is no legal hold.
- Security deposit records & final invoices: kept for 7 years for accounting and dispute purposes.
5. Your rights & deletion
You can ask to see what data we hold about you, correct anything that is wrong, or request that we delete your personal data. Email us at the address below and we will action it within a reasonable time, subject to any legal record-keeping we are required to maintain.
To remove a saved booking or your account, sign in, open My Bookings or Profile, and your records can be cleared from there — or just email us and we will do it for you.
6. How we protect it
- Identity documents are stored in a private, access-controlled bucket — only you and authorised admin/staff can see them.
- Row-level access control limits each customer to their own bookings and documents.
- Connections are encrypted in transit (HTTPS).
- We never ask for your full card number, CVV or card PIN.
7. Contact us
Goa Self Drive Cars · Dabolim, Goa 403801 · India